• Refund policy

Refund policy

Tiny Dreamers – Return & Refund Policy

At Tiny Dreamers, your satisfaction is our priority. Below are the guidelines for returns, exchanges, and refunds.

1. Returns & Exchanges

a. Damaged Items

  • If the item you received is damaged, you may request a return or refund.

  • Tiny Dreamers will bear all shipping costs for damaged-item returns.

b. Exchange for Size

  • If you would like to exchange an item due to size, you may do so depending on stock availability.

  • Shipping costs for size exchanges are borne by the customer.

2. Refund Policy

  • Refunds are only provided for damaged items.

  • To request a refund, please contact our customer service team.

3. Proof of Damage

To process a return or refund for a damaged item, customers must provide:

  • A video of the unboxing (opening the parcel), and

  • Clear photos of the parcel and the damaged item.

This evidence helps us verify issues and improve our packaging and service.

4. Customer Service Contact

For returns, exchanges, or refund requests, please contact:

📞 +6010 586 0610
🕙 Operating Hours: 10:00 AM – 6:00 PM (Weekdays only)

Our team will be happy to assist you.